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HP Notebook PCs - Resolving Issues in Outlook Express

This document explains how to troubleshoot diverse issues that can occur when working with Microsoft's Outlook Limited (OE) email software. Notice the section that best matches your issue from the choices below. Since Microsoft is the author of OE, virtually of the sections beneath link to back up content provided by Microsoft.

If you are unable to find the particular result that you are experiencing in one of the sections below, reset OE back to its original installation by following the instructions in the Issues occur when opening Outlook Express (reinstalling OE) section.

If you are looking for helpful information about how to employ Outlook Limited, see Related support.

Outlook Express does not open after upgrading to Windows XP

If OE does not open subsequently upgrading Windows to XP, or if you cannot open another session with another identity, follow the instructions in the following Microsoft support article to download and install a cumulative fix that addresses this effect: Microsoft Support Article 331923 (in English). If the patch fails to work, perform the following steps to remove a corrupted identity database file:

circumspection:
The following steps remove the e-mail database then that it can be recreated. Doing and then destroys all electronic mail and email folders on the hard disk.

Close Outlook Express.
Click Start, Search, and All Files and Folders.
Click More than Advanced Options, and select Search System Folders, Search Hidden Files, and Search Subfolders.
Type the text *.dbx into the All or part of the filename field.
Click Search and wait for Windows to finish finding all of the files.
When Windows is finished searching for files, select the file(southward) that finish with .dbx and are listed in ClassID.
Press the Delete fundamental on the keyboard and click Yes to remove the files.
Shut the search window and open Outlook Limited. The Deleted Items database is rebuilt and you should be able to open Outlook once again.

Unable to delete emails

If you cannot delete e-mail letters, the deleted items database is probably corrupt. The mistake "selected message cannot be moved" may also announced. To ready this, perform the following steps:

caution:
The post-obit steps remove the email database so that it can be recreated. Doing so destroys all email and email folders on the difficult deejay drive.

Close Outlook Express.
Click Commencement, Search, and All Files and Folders.
Click More Advanced Options, and select Search Organization Folders, Search Hidden Files, and Search Subfolders.
Blazon the following into the All or role of the filename field:

*.dbx
Click Search and wait for Windows to finish finding all of the files.
When Windows is finished searching for files, select the file(south) that end with .dbx and are listed in ClassID.
Press the Delete cardinal on the keyboard and click Yep to remove the files.
Close the search window and open Outlook Express. The Deleted Items database is rebuilt and yous should be able to open up Outlook again.

Spell Cheque is not enabled or does not piece of work

Outlook Express is a free software product that comes with Cyberspace Explorer and created by Microsoft. The spell cheque program in OE can only be enabled by installing a Microsoft product that contains the total Microsoft spell check files (Word, Excel, PowerPoint). Install (or reinstall) the necessary Microsoft software to enable the spell bank check function in OE.

Cannot open attachments after upgrading to Service Pack ane

After upgrading Windows XP or Internet Explorer to Service Pack 1, you are no longer able to open attachments. This is caused by a new security feature that makes saving attachments the default behavior of OE. For more information virtually this new feature and how to disable it, read Microsoft Support Article 329570 (in English).

Unable to salve your OE password in Windows XP

When trying to setup an OE email account in Windows XP, it is not possible to save your password.

For all computers with Windows XP, follow the steps that are outlined in the following Microsoft support article that explains how to manually remove and re-enter passwords, Microsoft Back up Article 290684 (in English).

Electronic mail folders and address book are missing after upgrading to Windows XP

If folders, email, and the address book are missing afterwards upgrading Windows to XP, follow the steps that are outlined in the following Microsoft support commodity to import the previous email information into OE: Microsoft Back up Article 313055 (in English).

Messages disappear or errors occur when opening email in OE 6

When attempting to view email and OE is set to view all letters, the electronic mail disappears or an error message displays. This can happen if background virus scanning is enabled. Temporarily plow off virus scanning while reading your email, beingness careful not to open up any attachments. Plough scanning dorsum on after you have finished reading your email. For more information on this problem, read Microsoft support commodity Q314421 (in English).

OE closes the Internet connection

If you lot get disconnected from your dial-upward cyberspace connection when you lot open OE, follow the steps that are outlined in the following Microsoft support article to associate OE with the current dial-upwardly account that you are using: Microsoft Article 250898 (in English).

If you get disconnected from your dial-up cyberspace connection when you lot close OE, follow the steps that are outlined in the following Microsoft support commodity to disable the disconnect-on-close characteristic: Microsoft Commodity 176658 (in English language).

Out of Retentiveness or Disk Space Errors

Not enough organization memory or resource or Out of Disk Space mistake messages appear while using OE. Follow the steps that are outlined in one of the following Microsoft support articles to resolve the errors, depending on how the errors occur:

Retention errors appear when opening OE. Repair the file Mapi32.DLL using Fixmapi.exe: Microsoft Support Article 299499 (in English).

Hyperlinks not working in electronic mail letters

Hyperlinks are not supposed to work when writing email (this is past design). If hyperlinks do not work from received email or from the typhoon folder, there is a trouble. Follow the steps that are outlined in the following Microsoft back up article when OE does not open the Internet Browser software: Microsoft Support Article 177054 (in English).

If you have Windows XP installed on your PC and you lot have followed the steps in Microsoft support article 177504, simply the issue is even so not resolved, follow the steps below to make certain that the necessary libraries are in place and registered:

Click Start, Run, and type SFC /PURGECACHE. Click OK.
Click Starting time, Run, and blazon SFC /SCANNOW. Click OK.

annotation:
If a message appears near inserting a Windows disc, use the browse button to open the path c:\i386.

note:
If your computer has Media Center 2005 installed, a message may appear stating "Insert Your Windows XP Profession CD2 At present". Click Cancel to proceed. This bulletin may appear several times and does not touch on the repair of standard files that came with your PC.
Click Start, Run, and type REGSVR32 URLMON.DLL. Click OK.

A RegSvr32 window opens, indicating success. If the RegSvr32 window indicates that the operation failed - the specified module could non exist found, so check your spelling in the open field and try again. Click OK to close the RegSvr window.
Click Start, Control Panel, Network and Net Connections, and then Cyberspace Options.
Click the Programs tab, and so the Reset Web Settings button.
Remove the checkmark side by side to Too, reset my home page.
Click Yeah, OK, OK, and so restart the reckoner.

Resetting Internet Protocol settings to resolve connexion problems

Perform the steps in this department to "reset" your internet protocol settings in Windows XP. Performing these steps resets your internet protocol setting back to "Windows XP defaults" and resolves many types of connection issues.

In Windows XP, click Get-go, and then Run.
Type the following into the Open field: netsh int ip reset c:\resetlog.txt .
Click OK.
Restart the PC and endeavor to log on and employ Outlook Express. If the problem persists, continue to post-obit these steps.
If you have Windows XP Service Pack two or later installed on your PC, click Start, Run and enter the post-obit into the Open field: netsh winsocks reset. Click OK, and restart the PC.

If y'all do not have Service Pack 2 installed on your PC, perform all of the following steps to remove and restore the Winsock files:

caution:
The following steps involve editing the registry. Make sure that you lot accept created a restore indicate or that the registry is backed upward before continuing.
1. Click Outset, Run, and type the following into the Open field: regedit.
2. Click OK. A registry editor opens.
3. Click the plus (+) sign adjacent to the post-obit keys: HKEY_LOCAL_MACHINE\Organization\CurrentControlSet\Services\ .
4. Click Winsock, printing the Delete key, and click Yes to confirm the removal of the central.
5. Restart the PC. You must perform this step.
6. Click Start, Control Console, Network and Internet Connections, Network Connection, correct-click your network connexion in the list, so select Properties.
7. Click the Networking tab (Dial-up) or the General tab (Network interface).
8. Click Install, Protocol, Add, Accept Disk, and type the following into the field: c:\windows\inf .
9. Click OK and select internet protocol (TCP/IP) from the list of available protocols.
10. Click OK.
Restart the PC and try to log on and utilise Outlook Express. If the problem persists, go on following these steps.

Problems occur when opening Outlook Express (reinstalling OE)

If MSOE.DLL errors occur, or if Windows stops responding while opening OE, repair OE by reinstalling information technology. Follow the steps that are outlined in i of the following back up articles to reinstall OE, depending on which version of Windows that y'all are using.

Reinstalling OE in Windows 98: Uninstall OE by removing the checkmark next to Outlook Express on the Windows Setup tab of Add/Remove Programs, clicking OK, and then restarting the PC. Install OE past re-adding the checkmark next to Outlook Express on the Windows Setup tab of Add/Remove Programs, clicking OK, and then restarting the PC.

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Source: https://support.hp.com/us-en/document/c01184472